Module 7 — Site lifecycle

Section 1 · Tier 1 — The 60-second brief

A HiON EV Facility moves from a signed agreement to a live site in 9–14 months, with utility interconnection as the long pole. The lifecycle is the same regardless of product (Franchise vs Host); the parties differ — under the Franchise product, the franchisee is general contractor of record; under the Host product, HiON or HiON’s selected providers act on the host’s behalf.

1. Phase 1 — Site sourcing. Pipeline through seven stages: Identified → Outreach → Discovery → Site Walk → Evaluation → Negotiation → Authorized. 180-day Site Authorization deadline post-signature (Franchise product). 5-business-day pipeline-tracker requirement.
2. Phase 2 — Site Authorization Submittal. Desktop Pre-Check + On-Site Audit + Electrical and Utility Assessment + Site Walk capture. HiON approves the site or sends back for cure.
3. Phase 3 — Utility service order. Opened within 15 business days of Site Authorization. The 9–18 month transformer backlog in many markets is the long pole.
4. Phase 4 — Design and permitting. Design to Tesla standards via the HiON Site Design Manual. Building / electrical / grading / signage / right-of-way / conditional-use permits. Variance work where needed.
5. Phase 5 — Construction. Franchisee as GC of record. Milestone inspection log with HiON. Contractor qualification including HiON Engineering pre-mobilization approval of the electrical contractor. Safety baseline (OSHA, PPE, lock-out/tag-out).
6. Phase 6 — Commissioning. HiON Engineering on-site verification — equipment, network integration, charging-session acceptance, brand execution, ADA. False Call-Out penalty under the MSA for unprepared sites.
7. Phase 7 — Ribbon-cutting. 5-calendar-day window post-commissioning. Launch toolkit on Partner Portal. Tesla-app metadata verification.
8. Phase 8 — Operate. Day-1 transition to ongoing operations (M08).

What you must be able to say without notes: the 9–14 month range with utility as the long pole; the franchisee is GC of record (Franchise product); HiON Engineering owns commissioning; the 5-day ribbon-cutting window; the False Call-Out risk; and the no-public-opening rule before written commissioning approval.

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Section 2 · Tier 2 — Source map

Canonical documents

Document	Path	When to open
Master context brief §§2, 3	~/HiON Franchise Group Site v2/hion-context.md	Any lifecycle question.
Franchisee curriculum M04	[M04 · SITE · ACQUISITION · AND · FEASIBILITY](https://training.hionsuperchargers.com/curriculum/m04-site-acquisition-and-feasibility/)	Operator-grade pipeline mechanics, Ideal Host Profile, Site Authorization Submittal package.
Franchisee curriculum M06	[M06 · DESIGN · PERMITTING · UTILITY · COORDINATION](https://training.hionsuperchargers.com/curriculum/m06-design-permitting-utility-coordination/)	Operator-grade design + permits + utility coordination.
Franchisee curriculum M07	[M07 · CONSTRUCTION · MANAGEMENT · AND · COMMISSIONING](https://training.hionsuperchargers.com/curriculum/m07-construction-management-and-commissioning/)	Operator-grade construction + commissioning + False Call-Out.
Franchisee curriculum M08	[M08 · LAUNCH · AND · LOCAL · MARKETING](https://training.hionsuperchargers.com/curriculum/m08-launch-and-local-marketing/)	Operator-grade launch + 5-day ribbon-cutting + Start-Up Advertising.
HiON Site Design Manual	(not in repo) [CONFIRM]	Any conversation about Tesla design standards or site layout. Owner: Joe Lewis / HiON Engineering.
Master Services Agreement	(not in repo) [CONFIRM]	Commissioning specifics, False Call-Out, equipment supply.

Owners

Person	What they own for M07 questions
Joe Lewis	The build process at the operational level. Coordinates HiON Engineering with the franchisee.
Jim Frank	Tesla coordination on site-approval workflow and design exceptions.
HiON Engineering	Utility engagement, design review, commissioning. Named contact [CONFIRM].
Kevin Hein	Permit / variance / right-of-way conversations that cross into legal substance.
Will Frank	Public-facing lifecycle language; ribbon-cutting communications.

Live dashboards / portals

• Pipeline tracker — the seven-stage franchisee pipeline [CONFIRM].
• Partner Portal — Construction module — milestone inspection log, commissioning workflow [CONFIRM URL].
• Partner Portal — Site Authorization Submittal — workflow surface [CONFIRM].

Related curriculum modules

• M03 · The Tesla relationship — Tesla’s site-approval workflow as a stage in the lifecycle.
• M04 · The Franchise product — the franchisee’s pipeline obligation under the DA.
• M05 · The Host product — the host’s site as the lifecycle’s input.
• M08 · Operating split — the lifecycle handoff to day-1 operations.

Franchisee curriculum overlap

• The four franchisee modules listed in the canonical-document table are the operator-grade companions. An executive who wants to understand any phase at operator depth opens those.

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Section 3 · Tier 3 — Deep dive

3.1 — Phase 1: Site sourcing (Franchise product) / Site agreement (Host product)

Under the Franchise product: the franchisee runs a continuous pipeline through seven stages — Identified → Outreach → Discovery → Site Walk → Evaluation → Negotiation → Authorized (franchisee curriculum M04). The pipeline-tracker requirement is a 5-business-day cadence — sites move stages or get re-classified within five business days [CONFIRM]. The Site Authorization deadline is 180 days post-signature of the Franchise Agreement [CONFIRM FDD Item 11]. The 60-day post-authorization lease execution deadline follows.

Under the Host product: HiON (or HiON’s selected developer) runs an equivalent pipeline against the host’s site (or sites). The host signs a long-term site agreement that establishes the structural relationship; the operational pipeline runs concurrently. Timeline pressure on the host side is lower because there is no FA-driven 180-day deadline — but the utility long pole still controls overall calendar time.

The exec-level distillation: HiON or the franchisee qualifies a site against the Ideal Site Profile (M05 §3.4) and walks it through the pipeline. A site that fails on two or more profile attributes (visibility, 4–12 stalls, walkable co-tenants, 3-phase commercial power, commercial zoning) does not enter the pipeline.

3.2 — Phase 2: Site Authorization Submittal

The qualifying package the franchisee assembles (operator depth in franchisee curriculum M04):

• Desktop Pre-Check. Site Maps, zoning verification, comparable-site reference.
• On-Site Audit. Physical inspection against the design package requirements.
• Electrical and Utility Assessment. Service entrance, transformer capacity, distance to point of common coupling, conduit and ductbank routes.
• Site Walk capture. Photo and measurement record.

HiON’s review approves the site, sends back for cure, or rejects. Rejected sites exit the pipeline at the Authorization stage. The artifact is the gate that opens Phase 3 (utility service order).

3.3 — Phase 3: Utility service order — the long pole

The franchisee opens the utility service order within 15 business days of Site Authorization [CONFIRM]. The utility’s response time is the controlling variable for overall lifecycle calendar:

• Routine interconnection. ~3–6 months in well-resourced utilities.
• Transformer-backlog markets. 9–18 months for transformer delivery in many US markets (hion-context.md §2). Joint-trench coordination with other utilities, easement acquisition, or upgrade-class reclassification add further months.
• Friction reduction. Permit expediters and named utility liaisons reduce friction in markets where HiON has prior history.

The single most reliable predictor of a site moving from 9 months to 14+ months is utility-side delay. The executive does not commit to specific dates without HiON Engineering on the call.

3.4 — Phase 4: Design and permitting

The design package follows the HiON Site Design Manual (operator depth in franchisee curriculum M06). Components:

• Civil. Site grading, drainage, stormwater, surfacing.
• Electrical. Service entrance, switchgear, transformer pad, ductbank, conduit, panelboards, charger circuits.
• Structural. Cabinet pads, post foundations.
• Signage and wayfinding. HiON brand standards.
• Lighting. Site lighting to operating standard.
• Accessibility. ADA 2010 Standards or successor; obstruction-free routes 24/7.

Permits required (variable by AHJ): building, electrical, grading, signage, right-of-way, conditional-use. Variance work adds 3–6 months when zoning needs adjustment.

The franchisee role: pulls every required permit, retains professional seals on the design package, retains a permit expediter where friction is known. The franchisee is the entity on every utility account and every permit application — never the franchisee’s personal name, never the Site Host (operator depth in franchisee curriculum M06).

3.5 — Phase 5: Construction

The franchisee is the general contractor of record (hion-context.md §2; franchisee curriculum M07). This is structurally important:

• Liability sits with the franchisee. The MSA does not make HiON the GC, and HiON is not on the hook for OSHA recordables, contractor licensing, or workers’ comp claims at the build.
• HiON Engineering pre-approves the electrical contractor. Pre-mobilization. No electrical work begins until HiON Engineering signs off.
• Safety baseline. OSHA, PPE, lock-out/tag-out, 1-business-day reporting of OSHA-recordable incidents to HiON.

Milestone inspection log. Six gates (franchisee curriculum M07):

1. Pre-construction
2. Trenching and rough-in
3. Cabinet pad
4. Equipment setting
5. Electrical final
6. Utility energization

Change orders require HiON approval — no field changes without written sign-off. The discipline prevents drift from Tesla standards and protects the commissioning gate.

3.6 — Phase 6: Commissioning

HiON Engineering owns commissioning (franchisee curriculum M07). The pre-commissioning readiness checklist:

• AHJ electrical final passed.
• Utility energized.
• Cabinets and posts installed to Tesla spec.
• Striping and signage installed.
• Debris removed; site is “presentable to a driver.”
• Insurance in force (current certificate of insurance on file).

The False Call-Out penalty. If HiON Engineering rolls a commissioning team and the site fails the readiness checklist, the franchisee owes a False Call-Out fee under the MSA [CONFIRM amount]. This is the operational mechanism that disciplines the franchisee against requesting commissioning before the site is actually ready.

What HiON verifies on-site at commissioning:

• Equipment installation against Tesla spec.
• Network integration (cabinet communication with Tesla NOC).
• Charging-session acceptance (a live test session).
• Brand execution (signage, wayfinding, pavement markings, lighting).
• ADA compliance.

The hard rule: the operator does not open the site to the public before written commissioning approval. Opening without approval is a material event under the FA.

3.7 — Phase 7: Ribbon-cutting and launch

A commissioned site has 5 calendar days to complete the ribbon-cutting (franchisee curriculum M08). The launch workflow:

• Go-Live Notification submitted to HiON via Partner Portal.
• Tesla-app metadata verified (site appears correctly in the Tesla driver app).
• Site-area maintenance at passing standard (the site is ready for sustained driver traffic, not just the ribbon-cutting moment).
• Site Host briefed on launch-day logistics.
• Start-Up Advertising spend initiated; launch toolkit pulled from Partner Portal.

Marketing role split at launch:

• HiON owns the national brand and Tesla-app metadata.
• Franchisee owns local awareness — Google Business Profile, social, local press, signage from the highway.
• Creative review queue. HiON reviews franchisee-generated creative inside 10 business days.

The 5-day ribbon-cutting window exists because Tesla-app metadata, brand alignment, and the local marketing motion need to fire in coordinated time — a site that goes live operationally but doesn’t complete the launch motion underperforms its first quarter.

3.8 — Phase 8: Transition to operations

Once the ribbon is cut, the site enters the operating phase (M08). The lifecycle handoff is the same calendar moment for the site, but the responsible disciplines shift:

• Construction discipline → site-area maintenance discipline (snow, trash, lighting, striping, bollards).
• Permit and AHJ engagement → ongoing compliance and audit posture (franchisee curriculum M14).
• Commissioning gate → daily monitoring + weekly Tesla-app verification (franchisee curriculum M10).
• Launch toolkit → ongoing Local Spend obligation + creative review queue.

The DBM is the role that owns the operate-phase discipline across both Franchise and Host product sites. The DBM is the executive’s load-bearing answer to “who runs the site once it’s live?“

3.9 — Where each party owns the handoff

A clean handoff table for the executive (consolidating across phases):

Phase	Franchise product owner	Host product owner	HiON role	Tesla role
Site sourcing	Franchisee pipeline	Host’s site or HiON-sourced	Approves Site Authorization Submittal	Site-approval workflow stage; pre-construction visibility
Utility service order	Franchisee (15 bday open)	HiON / engaged developer	Engineering engages utility	—
Design	Franchisee (uses HiON Site Design Manual)	HiON	Standards owner	Equipment spec
Permits	Franchisee (GC of record)	HiON / developer	Reviews, supports	—
Construction	Franchisee (GC of record)	HiON / developer	Pre-approves electrical contractor; milestone log	—
Commissioning	HiON Engineering on-site	HiON Engineering on-site	Owns the gate	Equipment verification, network integration
Ribbon-cutting	Franchisee (5-day window)	HiON / host coordination	Marketing review queue	Tesla-app metadata
Operate (day-1+)	Franchisee (DBM)	Franchisee operating the host site, if applicable	Ongoing NOC + on-call maintenance	Station ops, app, payments

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Section 4 · The numbers

All public-safe except where noted.

Metric	Value	Source
Typical signed-to-live timeline	9–14 months	hion-context.md §2
Utility transformer backlog (typical)	9–18 months	hion-context.md §2 [CONFIRM regional]
Pipeline tracker cadence	5 business days	franchisee curriculum M04 [CONFIRM Ops Manual]
Site Authorization deadline post-signature	180 days	franchisee curriculum M04 [CONFIRM FDD Item 11]
Lease execution deadline post-authorization	60 days	franchisee curriculum M05 [CONFIRM]
Utility service-order open deadline post-authorization	15 business days	franchisee curriculum M06 [CONFIRM]
Variance work timeline addition (typical)	3–6 months	franchisee curriculum M06 [CONFIRM]
OSHA-recordable reporting deadline to HiON	1 business day	franchisee curriculum M07 [CONFIRM Ops Manual]
Milestone inspection log gates	6	franchisee curriculum M07
Ribbon-cutting window post-commissioning	5 calendar days	franchisee curriculum M08 [CONFIRM Ops Manual]
Creative review queue response	10 business days	franchisee curriculum M08 [CONFIRM Ops Manual]
False Call-Out fee	TBD [CONFIRM MSA]	MSA

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Section 5 · Why this matters

The lifecycle is the visible artifact of HiON’s operating model. Every prospective franchisee, every prospective host, every capital partner, every regulator who looks at the business looks at the lifecycle and asks two questions: how reliable is the 9–14 month timeline, and who’s actually accountable at each stage. Wrong answers compound: a misstated timeline on a host pitch results in a host who feels deceived 14 months in; a misstated GC-of-record role on a franchise pitch results in an operator who’s surprised by their liability exposure at construction; a missed False Call-Out triggers a fee and a credibility hit with HiON Engineering.

The Acknowledged Elephant: an executive without operational background may want to compress the lifecycle conversationally — “we’ll have you live in 12 months” — because the range feels uncomfortable. Don’t. The 9–14 month range with utility as the long pole is the honest answer, and it’s the answer that holds up at month 14.

Two specific risks:

• Soft language on GC-of-record. Saying “HiON handles construction” misstates the structure and creates franchisee expectation mismatch.
• Commitment to specific dates. Without HiON Engineering on the call, no specific dates. The range plus the utility long pole is the safe delivery.

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Section 6 · Decision scenarios

Scenario 1 — The host who asks “when does it go live?”

A host prospect signs the agreement and immediately asks Joe Lewis: “OK, we’re signed. When does it go live?”

What does the executive say?

“Typical signed-to-live is 9–14 months. The single most important variable is utility interconnection — in markets with short transformer backlogs we’re at the front of that range; in markets where transformer queues are running 9–18 months we’re at the back. Our engineering team will scope your specific site’s utility class and timeline in the next 30 days, and we’ll have a defensible target window after that. In the meantime, I’d hold internal stakeholders to the 9–14 month range, not a specific date.”

Cited basis: hion-context.md §2; M07 §3.3.

Scenario 2 — The franchisee who asks who’s on the hook for OSHA

A franchisee at the contract stage asks Joe Lewis: “If a contractor of mine has an OSHA-recordable incident during the build, who’s on the hook — me or HiON?”

What does the executive say?

“You are — the franchisee is the general contractor of record during the build, and OSHA recordables are reported on the franchisee’s safety program. There’s a 1-business-day reporting obligation to HiON when an OSHA-recordable happens, and your insurance carriers and HiON’s insurance broker should be on the notification list. HiON Engineering pre-approves your electrical contractor before mobilization and audits the safety baseline; we’re an oversight and coordination party, not the GC. The franchisee curriculum’s Module 7 covers the OSHA discipline in detail, and Module 14 covers the broader insurance and incident-response posture.”

Cited basis: hion-context.md §2; franchisee curriculum M07, M14.

Scenario 3 — The franchisee requesting commissioning early

A franchisee emails Joe Lewis: “We’re 80% ready — striping and the wayfinding signs aren’t installed yet but everything else is done. Can HiON Engineering come commission this week so we can hit our ribbon-cutting before the holiday?”

What does the executive say?

This is a hard “no” because the pre-commissioning readiness checklist is not satisfied. Calling out the engineering team to a non-ready site is a False Call-Out event.

“Holding commissioning until the readiness checklist is satisfied. Striping and wayfinding signage are part of the brand execution gate that HiON Engineering verifies on-site, and an early roll triggers a False Call-Out fee under the MSA. The shorter path is to schedule the commissioning the day after striping completes — I can have the Engineering team’s scheduler on a call with your site lead this afternoon. The ribbon-cutting window starts at commissioning approval, so a holiday-week opening still has a path if the striping finishes Friday.”

Cited basis: hion-context.md §2; franchisee curriculum M07 (False Call-Out, readiness checklist).

Scenario 4 — The prospective host worried about the variance

A retail-center owner in a jurisdiction that requires a conditional-use variance for charging asks Will: “What does the variance add to our timeline?”

What does the executive say?

“Variance work typically adds 3–6 months to the design-and-permitting phase. The 9–14 month signed-to-live range we quote assumes no variance work — a site needing a variance moves to roughly 12–20 months as a working estimate. Our engineering team will scope the specific variance during the Site Authorization phase; if the jurisdiction is known to us, we have a defensible estimate inside two weeks. I’d recommend we set internal stakeholder expectations at the longer end while we run the variance scope.”

Cited basis: franchisee curriculum M06; M07 §3.4.

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Section 7 · Common executive blind spots

1. Committing to specific dates without engineering on the call. Consequence: utility interconnection variance makes any specific date a coin flip. A missed date erodes counterparty trust at month 12 or 14. Prevention: state the 9–14 month range with utility as the long pole. Defer specifics to HiON Engineering.

2. Saying “HiON handles construction” or “HiON builds the site.” Consequence: misstates the GC-of-record role; sets franchisee expectations wrong on OSHA, permits, contractor liability. Prevention: on the Franchise side, the franchisee is GC of record. HiON coordinates and approves at the milestones. On the Host side, HiON or HiON’s selected developer plays a different role.

3. Underweighting the utility long pole in any conversation. Consequence: a host or franchisee plans against an unrealistic timeline; deliverables, capital draws, and marketing momentum slip together. Prevention: every lifecycle conversation includes the utility long pole as the controlling variable.

4. Treating commissioning as a milestone the franchisee owns. Consequence: franchisee opens to public before commissioning approval, or requests early commissioning resulting in False Call-Out fees. Prevention: HiON Engineering owns the commissioning gate. The franchisee prepares the site against the readiness checklist; HiON verifies. The site does not open before written approval.

5. Missing the 5-day ribbon-cutting window. Consequence: the launch toolkit, Tesla-app metadata, Start-Up Advertising, and local awareness motion are designed to coordinate inside the 5-day window. Missing it underperforms the site’s first quarter. Prevention: franchisees plan ribbon-cutting concurrently with construction completion. HiON’s marketing review queue is staffed to support the window.

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Section 8 · Self-check

Pass threshold: 80%.

1. State the typical signed-to-live timeline and the controlling variable. (§3.3)
2. Name the seven pipeline stages for site sourcing. (§3.1)
3. Who is the general contractor of record under the Franchise product, and what’s the practical consequence for OSHA and contractor liability? (§3.5)
4. What is the 15-business-day deadline post-Site Authorization? (§3.3, §4)
5. Name the six gates in the milestone inspection log. (§3.5)
6. What is the False Call-Out penalty and what triggers it? (§3.6)
7. State the ribbon-cutting window post-commissioning. (§3.7)
8. What is the rule on opening to the public before commissioning approval? (§3.6)
9. Identify the error in this statement: “HiON builds the site, handles all the permits and OSHA compliance, and gets it commissioned in about 10 months from signing.” (§§3.3, 3.5, blind spots 1, 2)
10. Scenario. A Franchise prospect at the contract stage tells you their preferred general contractor on a previous restaurant build is “really good — can we just use him for the HiON site without HiON Engineering pre-approval, to save the time?” Walk the response — what’s the structural answer, what’s the operational risk if HiON skips pre-approval, and what’s the safe phrasing?

Answer key

1. 9–14 months. Controlling variable: utility interconnection — transformer backlogs of 9–18 months in many markets push toward the back of the range. (§3.3)
2. Identified → Outreach → Discovery → Site Walk → Evaluation → Negotiation → Authorized. (§3.1)
3. Franchisee is GC of record. Consequence: OSHA recordables, contractor licensing, workers’ comp claims sit with the franchisee. HiON pre-approves the electrical contractor and audits the safety baseline as an oversight party, not as GC. 1-business-day reporting obligation to HiON on OSHA-recordable incidents. (§3.5)
4. Open the utility service order within 15 business days of Site Authorization. (§3.3)
5. (1) Pre-construction, (2) trenching and rough-in, (3) cabinet pad, (4) equipment setting, (5) electrical final, (6) utility energization. (§3.5)
6. False Call-Out is a fee under the MSA triggered when HiON Engineering rolls a commissioning team and the site fails the pre-commissioning readiness checklist (AHJ electrical final, utility energized, equipment to spec, striping and signage installed, debris removed, insurance in force). The mechanism disciplines franchisees against requesting commissioning before the site is actually ready. (§3.6)
7. 5 calendar days. (§3.7)
8. The franchisee does not open the site to the public before written commissioning approval from HiON Engineering. Opening without approval is a material event under the Franchise Agreement. (§3.6)
9. Three errors: (a) HiON does not build — the franchisee is GC of record; (b) HiON does not handle permits or OSHA — the franchisee does, with HiON oversight; (c) “about 10 months” is a specific commitment without engineering input and without honoring the 9–14 month range. Correct version: “Under the Franchise product, the franchisee is general contractor of record and handles permitting and OSHA compliance with HiON oversight. HiON Engineering owns commissioning. The typical signed-to-live timeline is 9–14 months, with utility interconnection as the long pole — specific dates are scoped by HiON Engineering against the site’s utility class.” (§§3.3, 3.5, 3.6; blind spots 1, 2)
10. Structural answer: No — HiON Engineering pre-approval of the electrical contractor is required pre-mobilization, and there isn’t a path to skip it under the Franchise Agreement and MSA. Operational risk if skipped: electrical contractor without HiON pre-approval performs work that may fail commissioning gate; rework cost; potential equipment damage or safety event; insurance and FA exposure. Safe phrasing: “HiON Engineering’s pre-mobilization approval of the electrical contractor isn’t optional — it’s structured into the build process specifically to prevent commissioning-gate failures and equipment-installation rework that’s expensive to remediate later. Your preferred contractor is welcome to submit through the pre-approval process, and HiON Engineering can typically turn that around inside two weeks. The shorter path is the pre-approval process, not skipping it — the time saved on skipping is more than lost on a contractor failing the milestone log or commissioning.” (§3.5; franchisee curriculum M07)

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Section 9 · Cross-references

Other exec curriculum modules

• M03 — Tesla site-approval workflow, the “Coming Soon” pre-construction visibility.
• M04 — Franchise product DA structure including the 180-day Site Authorization deadline.
• M05 — Host product, ideal site profile, host-side timeline expectations.
• M08 — operating split once the lifecycle hands off to day-1 operations.

External documents

• hion-context.md §§2, 3
• Franchisee curriculum M04, M05, M06, M07, M08 (operator-grade companions)
• HiON Site Design Manual [CONFIRM]
• Master Services Agreement [CONFIRM]
• FDD Item 11 (training and Site Authorization deadline references) [CONFIRM]

Franchisee curriculum overlap

• Heavy. The four franchisee modules listed above are the operator-grade companion content.

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Section 10 · Source verification log

Claim	Current source	Primary source needed	Status	Owner
9–14 month signed-to-live	hion-context.md §2	Historical site data	unverified	Joe Lewis
9–18 month transformer backlog	hion-context.md §2	Utility-by-utility data	unverified	Joe Lewis / HiON Engineering
7 pipeline stages	franchisee curriculum M04	Ops Manual	unverified	Joe Lewis
180-day Site Authorization deadline	franchisee curriculum M04	FDD Item 11	unverified	Kevin Hein
60-day lease execution deadline	franchisee curriculum M05	FA	unverified	Kevin Hein
15-business-day utility-service-order open	franchisee curriculum M06	Ops Manual / FA	unverified	Joe Lewis
6-gate milestone inspection log	franchisee curriculum M07	Ops Manual	unverified	Joe Lewis
1-business-day OSHA reporting to HiON	franchisee curriculum M07	Ops Manual	unverified	Joe Lewis
5-day ribbon-cutting window	franchisee curriculum M08	Ops Manual	unverified	Joe Lewis / Will
False Call-Out fee under MSA	franchisee curriculum M07	MSA	unverified	Joe Lewis / Kevin Hein
Pre-commissioning readiness checklist	franchisee curriculum M07	Ops Manual	unverified	Joe Lewis
HiON Site Design Manual existence and contents	franchisee curriculum M06	Manual on file	unverified	HiON Engineering

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Section 11 · Change log

Version	Date	Author	Changes
v0.1	2026-05-20	Claude	Initial draft. Heavy cross-reference to franchisee curriculum operator content.